FAQ’s

Who are SuperCheap IT?

SuperCheap IT is a remote computer support service who provides expert technical support to consumers and small businesses all around the globe. Our remote computer support service is by far the most cost-effective technical support available today anywhere on the internet.
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What is remote computer support

Remote computer support or “online” support allows our highly trained computer technicians to access your computer safely and securely through the internet no matter where you are based in the world. All you need is a working internet connection and your authorisation for us to access your desktop so that our technicians can begin work. This method of computer support is far superior to the traditional telephone computer support service, which required you as the customer to do all the work while someone on the other end of the line told you what to do! With remote computer support you can sit back and relax (and even watch) while our technicians do all the work for you.

Of course if for some reason we cannot connect remotely to your computer, we always have traditional telephone support to fall back on.
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Is remote computer support safe?

Our technicians can only connect to your desktop when you authorise them to.

Once connected they need to install a remote access program that will let them reconnect to your computer after reboots (this is required during most support calls). Once your issue is resolved the technician completely uninstalls the remote access program from your computer. If we need to connect to your computer at a later date, the customer authorisation is required again through chat.

Both the chat and remote access program employ end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.  At all times during the remote support session you as the customer have control of the mouse and can end the session at anytime. Even though we are connected to your computer, you are in control.

Our payment gateway (Eway) is a Tier-1 PCI DSS compliant gateway which is the highest level of payment security available today.  The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.
These rules apply to anyone who is storing, processing or transmitting credit card data. Eway are externally audited every year by Securus Global to ensure the highest level of data protection available for our customers.

On top of this compliance, SuperCheap IT employs the Beagle Anti-fraud tool to protect against credit card fraud.  Beagle uses GEO-IP rules to block or flag potential fraudulent transactions. Rules are declared within our payment gateway and payments are blocked for any transactions that do not pass the Anti-Fraud rules.

Your internet safety is as important to us as it is to you, which is why SuperCheap IT are the industry leaders in your online security.
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How much does it cost?

Our remote computer support is the cheapest you will find on the internet, at $12.99 per month per computer (includes the attached devices to that computer such as a smartphone, printer, etc). Unlike our competitors we have no setup fee to join our monthly plan and you can cancel anytime.
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How long does it typically take to solve a problem?

We find that most remote issues can be resolved within 30 to 60 minutes. As our monthly plan is unlimited it does not matter how long the problem takes to fix; you will never be charged more than the low $12.99 per month!
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Who is doing the work?

When you use online chat (or call us), you are speaking directly to one of our highly trained and industry qualified technicians. There is no customer service middle-man, the person you describe your issue to is the expert that is going to fix your issue.
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What qualifications do your technicians have?

All of our remote computer support technicians are both tertiary qualified in IT or Computer Science and have previous experience working in helpdesk/technical support environments. We only use the best possible staff to ensure that the work done on your computers is of the highest quality.
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How do I cancel my plan?

At SuperCheap IT we don’t believe in locking our customers into long term contracts (or covering ourselves with expensive upfront setup fees). Anytime you wish to cancel your monthly plan, please just email us at support@supercheapit.com with your account details and cancel request and we will cancel your plan immediately upon request. No fuss!
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What platforms do you support?

Currently we support Windows based PC’s, Apple Mac’s, iPhones and iPads. More platforms will be supported in the near future. Stay tuned!
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I don’t live in the US, UK or Australia
Can you support me?

Absolutely! Unfortunately we do not currently provide toll free telephone numbers outside of the US, UK and Australia, but our live chat functionality is available globally. Thanks to the beauty of the internet it doesn’t matter where you live, as long as you can live chat to one of our technicians (in English), we can connect to your computer wherever you are in the world. And more languages coming soon!
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